Refund Policy
DEFINITIONS
Website – https://chatboxapp.ai/
We / us / our – FLORATE LIMITED
Email – [email protected]
Please carefully review our Refund Policy to understand your rights and responsibilities regarding refund requests.
OUR RULES OF REFUNDING
As a general rule, we do not provide refunds under the following circumstances:
➢ For yearly subscriptions – refund requests made later than 30 days after the initial subscription purchase
Purchasing yearly subscription, you may receive a refund twice maximum throughout your entire use of the Website, with at least 1 year between cancellations. Refunds apply only to the active subscription period at the time of the request (not prior periods). After two refunds, no refunds will be issued for cancellations of any yearly subscriptions purchased in the future, regardless of timing.
➢ For trial period then weekly subscriptions – refund requests made later than 4 days from the initial purchase or since your subscription renewal for next subscription period
Purchasing a weekly subscription, you may receive a refund once maximum throughout your entire use of the Website, with refund requests permitted either within 4 days of the initial purchase or within 4 days of the first auto-renewal. Refunds apply only to the active subscription period at the time of the request (not prior periods). After one refund, no refunds will be issued for cancellations of any weekly subscriptions purchased in the future, regardless of timing.
Note: Refunds are granted exclusively for active subscriptions at the time of the refund request. We cannot provide you with a refund if you retroactively request it for a subscription that has already expired.
Exceptions to the Refund Policy:
Refunds will be granted in the following cases:
●
Your right to refund is explicitly provided for by applicable laws
and regulations in your jurisdiction, which may grant you the right to withdraw
from the agreement under certain conditions or other refund rights (follow the
section RIGHT OF
WITHDRAWAL), or
● If your refund request is due to a confirmed bug or critical error on our Website.
We define a "bug" as malfunction or critical error that causes the Website to function incorrectly or disrupts its intended functionality, significantly impairing the user experience and preventing normal use of the Website for at least 2 consecutive hours.
You must provide clear and sufficient evidence (e.g., timestamped screenshots, error logs, or video recordings) proving the bug occurred during your active subscription period.
We set these conditions because our service relies on AI models, which incur significant operational costs. The absence of critical errors in the Website reflects these expenses.
Our Right to Reject Refund
Granting refunds is at our sole discretion, and we reserve the right to reject your refund request in any of the following cases. Please note that this list is not exhaustive:
●
Refunds will not be granted if the request is based on personal
reasons such as a change in your preferences, lack of interest in the service,
financial hardship, or subjective dissatisfaction with features. Such reasons
are not grounds for a refund unless required by law.
●
Refunds will be denied if we determine through an internal review
that the service has been misused. This includes but is not limited to
unauthorized account access, bypassing paid features, spamming, posting
prohibited content, or any other violations of our Terms of
Use.
●
Refund requests may be considered abusive and rejected if they
involve multiple accounts, contradictory claims (e.g., claiming
"non-use" despite active sessions in our logs), or patterns of
fraudulent activity (e.g., bulk registrations with disposable email addresses).
If logs show consistent engagement (e.g., account logins, API calls, or use of
paid features) during the disputed period and no evidence of critical
malfunctions is provided (e.g., dated screenshots, error reproduction videos,
error codes), the refund request will be denied.
● If you request a refund but fail to provide sufficient verifiable evidence of a bug (e.g., timestamped logs, video recordings, or error reports demonstrating critical malfunctions during the subscription period), and if no bug is found on our system after internal review, the request will be denied. Please note that minor issues (e.g., cosmetic glitches, temporary inconveniences) or user-side errors (e.g., incompatible devices, network issues, or incorrect configurations) do not qualify for a refund.
All cases outlined above will be applied in a way that does not affect your legal rights to refunds, the right of withdrawal, or any other rights that must be granted to you under applicable laws.
Note: If a refund is issued, it does not obligate us to provide similar refunds in the future except as determined by this Policy. Refunds are not available for partially used periods, except as required by applicable laws.
Depending on the jurisdiction in which you are located, the applicable legislation may grant consumers the right to refund within a specified period without the need to provide reasons for such withdrawal or any other refund right.
For instance, if you reside in a member state of the European Union, the United Kingdom of Great Britain and Northern Ireland or Switzerland and are a subscriber on our Website, you are entitled to withdraw from your purchased subscription for any reason within 14 days from the date of purchase.
Also, under U.S. law, consumers are eligible to withdraw from a purchase at any time before midnight of the 3d business day following the date of such purchase.
If you reasonably believe that you are entitled to a refund in accordance with applicable laws and wish to exercise this right, please contact us via the "Contact Us" form or email specified above no later than 14 days after the purchase of the subscription, providing the following information:
● your eligibility for refund in accordance with applicable law;
● full name;
● registered account email address;
● transaction specifics (purchase date, amount paid, last 4 digits of the payment card used);
● valid proof of purchase (e.g., transaction receipt).
THIRD PARTY REFUND:
This Refund Policy is applicable only to our Website services and has no connection to subscription purchase within our app ChatBox downloaded through Apple App Store or Google Play Store.
We also will not be able to provide you with a refund if you purchased a subscription via Apple Pay on our Website. When you pay for a subscription through Apple Pay, the transaction is processed through Apple's system, and we do not handle your payment data.
If you have purchased a subscription within the ChatBox app (either for iOS or Android) or through Apple Pay in our Website and want to request a refund, please follow the relevant rules and instructions outlined in Apple support article or in Google Play’s Refund Policy.
THE PROCESS OF REFUNDING
Method to Apply for Refund
If you believe that you meet the eligibility criteria outlined in applicable regulations and this Refund Policy, you may initiate a refund by contacting our support team via our “Contact Us” form or through email set forth above.
Please make your Request Clear:
We kindly ask you to facilitate a timely resolution, include the following in your request:
● full name;
● registered account email address;
● transaction specifics (purchase date, amount paid, last 4 digits of the payment card used);
● valid proof of purchase (e.g., transaction receipt);
● a comprehensive explanation of the reason for your refund request;
● if your request is related to a bug, please attach any relevant evidence that confirms this bug (e.g., screenshots or video-recording).
We reserve the right to request additional evidence to validate your request, such as detailed logs of service usage during the subscription period, documentation of reported errors (e.g., timestamped screenshots), device / browser specifications relevant to troubleshooting.
Note: Incomplete submissions or unverified claims will result in processing delays or automatic rejection. Ensure all provided information is accurate and unaltered.
Upon receiving all required materials, we will conduct an internal assessment and notify you of our decision.
Decision on Refund:
If your request is granted, the refund will be credited exclusively to the original payment method. Processing times vary depending on your financial institution or payment provider. Delays caused by third-party intermediaries (e.g., banks, credit card networks) are beyond our control.
If your claim is denied, you will receive a written explanation of our decision.
CHANGES TO THE POLICY
We may make changes to this Refund Policy in accordance with law or business practice at any time. The current version is published on the Website, and its use means your agreement with the conditions. Please, review this Policy periodically to be informed about any changes that were made.
QUESTIONS
If you have any questions about this Refund Policy, please contact us via our “Contact Us” form available on the Website.