SUBSCRIPTION POLICY

Last updated: November 2024

DEFINITIONS

We / us / our – FLORATE LIMITED

OVERVIEW

Our service is free of charge, giving you access to the core features of the Website. To access the full range of features, a paid subscription is required. The Website offers a comprehensive overview of the various subscription plans, each designed to meet different user needs.

By making any purchase on our Website, you accept the Subscription Terms, Terms of Use and End User License Agreement.

TRIAL ACCESS

Trial Access to Subscription Features

With your initial requests, you have the opportunity to experience subscription features. The number of trial requests available is displayed on the Website.

Subscription Selection

To continue using the Website after the Trial Access, you will need to choose one of the paid subscription options available.

PAYMENT

Payment and Purchase Details

All prices are displayed in U.S. dollars and may vary depending on your location. Before completing any purchase, you will receive a detailed breakdown of your subscription plan to ensure full transparency. We do not offer business-to-business (B2B) services; therefore, purchases intended for business use or conducted as part of a business operation (e.g., using a corporate credit card or wire transfer) are not permitted.

Payment Methods

We offer the following payment options:

Debit or credit card through the Stripe payment system
PayPal account

Fees

Applicable fees will be charged to the payment method you provide at the time of purchase. By completing the payment, you authorize us to charge the applicable subscription fees to your chosen method.

Temporary Verification Fee

Please be aware that a temporary verification fee of $0.50 may be applied by our external payment processors to confirm the validity of your credit card. This amount will be refunded to you once the verification is complete.

Account Information and Billing

Ensure that your account information is accurate, especially your billing address and contact details, to avoid any delays in processing your payment or subscription renewal.

Payment Security

Your payment details are processed securely through Stripe and PayPal, which are trusted third-party payment processors. We do not store your credit card information.

SUBSCRIPTION MANAGEMENT

Subscription Renewal

Your subscription will be automatically renewed 24 hours before the current period ends, and you will be charged for the next period.

Cancellation Policy

If you choose to cancel your subscription, please note that the cancellation will take effect after the current subscription period ends. No refunds will be issued for unused time within the active subscription (for more details, see the 'REFUND' section).

To avoid charges, it’s essential to cancel at least 24 hours before the end of the subscription period.

Cancellation Options

You can cancel your subscription through the Stripe Customer Portal by using the link provided in your activation email, via your PayPal account, or by contacting us directly through email or the 'Contact Us' form on the Website.

REFUND

Refund Policy

All purchases are final and non-refundable. Refunds are not available for partially used periods, except as required by applicable laws.

How to Request a Refund

If you believe you are eligible for a refund for any purchase, please contact us via email or through the 'Contact Us' form on the Website. We may ask for additional information to verify your identity and assist with processing your request.

Refund Discretion

Refunds are granted at our discretion and in accordance with relevant laws and our internal policies. Please note that if a refund is issued, it does not obligate us to provide similar refunds in the future.

CHARGEBACKS AND PAYMENT DISPUTES

If you initiate a chargeback or dispute any subscription payment, we reserve the right to suspend or terminate your account immediately. By doing so, you are in violation of your payment obligations, and we may take appropriate actions to resolve the issue.

In the event of a chargeback, we may contest the dispute by providing the financial institution with evidence that the payment was authorized and valid.

MODIFICATIONS TO THE TERMS

We reserve the right to modify, suspend, or amend our subscription plans at any time.

We will notify you of any significant changes by displaying alerts on the Website, sending emails, or using other prominent communication methods. By continuing to use our services after any modifications, you agree to be bound by the updated terms.

If you disagree with the updated pricing or changes, you can cancel your subscription before the new terms take effect.

We recommend reviewing notifications promptly to stay informed of any modifications that may impact your account.

CONTACTS

Inquiries About Subscription Policy

If you have any questions regarding our Subscription Policy, please feel free to contact us via email or through the 'Contact Us' form on the Website.